Amazon91 posts, Inc. is an American company founded by Jeff Bezos in 1994. The company sells books, hardware, groceries, apparel, and millions of other products, as well as online services such as instant video, streaming music, and its own branded entertainment on its retail websites. Amazon has both a United States and international arm, and is known for the Kindle e-reader and the Fire smartphone.

17 Aug, 2015

Responds to NYT article

Makes Statement

Bezos sends an internal mail to all Amazon employees discussing the New York Times article.

Here’s why I’m writing you. The NYT article prominently features anecdotes describing shockingly callous management practices, including people being treated without empathy while enduring family tragedies and serious health problems. The article doesn’t describe the Amazon I know or the caring Amazonians I work with every day. But if you know of any stories like those reported, I want you to escalate to HR. You can also email me directly at Even if it’s rare or isolated, our tolerance for any such lack of empathy needs to be zero…The article goes further than reporting isolated anecdotes. It claims that our intentional approach is to create a soulless, dystopian workplace where no fun is had and no laughter heard. Again, I don’t recognize this Amazon and I very much hope you don’t, either. More broadly, I don’t think any company adopting the approach portrayed could survive, much less thrive, in today’s highly competitive tech hiring market. The people we hire here are the best of the best. You are recruited every day by other world-class companies, and you can work anywhere you want.

I strongly believe that anyone working in a company that really is like the one described in the NYT would be crazy to stay. I know I would leave such a company. But hopefully, you don’t recognize the company described. Hopefully, you’re having fun working with a bunch of brilliant teammates, helping invent the future, and laughing along the way.

Thank you, Jeff

29 May, 2014

Small publisher defends

Makes Statement

Independent book publisher Mark Shepard defends Amazon in its dispute with French publisher Hachette. Many have criticized Amazon for raising prices on Hachette books or making them unavailable during discussions over Amazon’s share of sales. Shepard publishes a post on his blog in defense of Amazon:

These companies are—and should be—free to set their own terms based on their bottom-lines, and publishers like Hachette might consider tempering their  complaints about Amazon’s discrimination or restraint of trade.

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