ITV Player goes offline at least twice during the 2014 World Cup Group A opening match between Brazil and Croatia. Viewers miss a Neymar penalty that gives Brazil a 2-1 lead.

ITV says the outage is due to ‘unprecedented’ viewer numbers. Social media users react:

Neymar steps up to take the penalty, ITV player does this…yet more proof they have the worst coverage of football. pic.twitter.com/uTL3V1r2Wz

— Thomas Bescoby (@ThomasBescoby) June 12, 2014