Comcast will expand is data caps to parts of Arkansas, Louisiana, Tennessee, and Virginia. The data limits will limit home transfers to 300gb of data per month with a $10 overcharge for every 50gb over. Despite complaints, Comcast says the caps are designed to bring “fairness” to all home internet users.
While we believe that 300GB is more than enough to meet your Internet usage needs, if for any reason you exceed the 300GB included in your plan in a month, we will automatically add blocks of 50GB to your account for an additional fee of $10 each.
U.S. Sens. Markey and Warren urge the Obama administration to block Comcast’s proposal for a$45.2 billion acquisition of Time Warner Cable, saying the merger is bad for consumers.The lack of competition will only “make things worse” for consumers already frustrated by increasingly high cable and Internet bills. In a letter to Attorney General Eric Holder and FCC Chairman Tom Wheeler:
Today’s world demands affordable access to high-quality Internet and TV services. Should the transaction survive the FCC’s and DOJ’s reviews, we believe that Comcast-TWC’s unmatched power in the telecommunications industry would lead to higher prices, fewer choices, and poorer quality services for Americans.
Aaron Spain, a Chicago Comcast subscriber, is left on hold for more than three hours trying to cancel his service. After waiting three hours and 25 minutes on hold, the recorded message informs him that the office is closed. In a video his experience, he holds up his phone to show the duration of the call:
That’s how long I’ve been on hold, and they’re closed. I’m pissed.
When he calls back the following day he is able to cancel the service in 17 minutes. After the video goes viral, Spain is contacted by a company executive who apologized for the experience:
Under no circumstances is this the experience we want our customers to have. Our goal is to be respectful of our customers’ time and fix any issues the first time. We take this very seriously.
Spain’s video on You Tube has 1.4 million views in the three days since it was posted.
Comcast offers six months of free internet access to people who apply for its Internet Essentials program, which offers discounted internet access to families with at least one child in the National School Lunch Program. After the six month period, internet access costs $9.95 per month. Comcast executive vice president David Cohen says this change is aimed at making sure low-income students have a chance to excel:
Internet Essentials is about transforming lives and inspiring a new generation of leaders to be digitally ready to access the information and tools all students need to succeed in the 21st century.
The company apologizes to Ryan Block and his wife who called to cancel their service and got involved in a long phone call with a customer service rep who Block called “straight up belligerent.” The call lasted about eight minutes and was recorded. Block was met with questions like:
Why is it that you’re not wanting to have the No. 1-rated Internet service, No. 1-rated television service available?
The unnamed employee defends himself:
If we don’t know why our customers are leaving, how are we supposed to make it a better experience for you next time?
House Republicans question Comcast executives about the proposal. Rep. Farenthold (R-Texas) asks whether the merger with Time Warner Cable will raise prices and limit options for customers, as well as raising the topic of content discrimination:
I don’t want to sound hostile to this merger—I think this government needs to stay out of the business world as much as possible…But how do we know you won’t discriminate against other programming?
Polka, President/CEO of American Cable Association, testifies that the merger will have an immediate negative impact on small and regional cable services. EVP Cohen reiterates that the merger will benefit consumers.
Comcast and Time Warner Cable announce their Boards of Directors have approved a merger of the two companies. The proposal is for a friendly stock-for-stock transaction, with Comcast acquiring 100 percent of the other company’s shares. TWC Chairman/CEO Marcus says:
This combination creates a company that delivers maximum value for our shareholders, enormous opportunities for our employees and a superior experience for our customers. Comcast and Time Warner Cable have been the leaders in all of the industry’s most important innovations of the last 25 years and this merger will accelerate the pace of that innovation.
Time Warner and Comcast complete a deal to purchase Adelphia. Both companies are able to expand their cable footprints and improve subscribers’ geographical footprints. As part of the deal, Comcast redeems its historical ownership interests in Time Warner as both companies focus on integrating their cable properties. Chairman/CEO Parsons says:
With Time Warner Cable delivering stellar growth, we are very pleased to continue to build value by significantly enhancing our scale, subscriber clusters, and operating efficiencies, all at an attractive price.
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