Oppose cable Merger
U.S. Sens. Markey and Warren urge the Obama administration to block Comcast’s proposal for a$45.2 billion acquisition of Time Warner Cable, saying the merger is bad for consumers.The lack of competition will only “make things worse” for consumers already frustrated by increasingly high cable and Internet bills. In a letter to Attorney General Eric Holder and FCC Chairman Tom Wheeler:
Today’s world demands affordable access to high-quality Internet and TV services. Should the transaction survive the FCC’s and DOJ’s reviews, we believe that Comcast-TWC’s unmatched power in the telecommunications industry would lead to higher prices, fewer choices, and poorer quality services for Americans.
‘Belligerent’ customer service agent apology
The company apologizes to Ryan Block and his wife who called to cancel their service and got involved in a long phone call with a customer service rep who Block called “straight up belligerent.” The call lasted about eight minutes and was recorded. Block was met with questions like:
Why is it that you’re not wanting to have the No. 1-rated Internet service, No. 1-rated television service available?
The unnamed employee defends himself:
If we don’t know why our customers are leaving, how are we supposed to make it a better experience for you next time?