Over a dozen homeowners in Kansas City, Missouri file complaints alleging that Google Fiber installation damaged their property. The complaints include damaged lawns, driveways, and utility lines. A Google spokeswoman says they try their best to leave people’s property in better condition than it is in when they arrive:
Our crews also take that extra step to make sure that’s done. There are several steps along the way that we undertake to make sure folks are happy, and hopefully through that, they see Google as a company that wants to take care of people.
However, she admits that sometimes minor damage occurs to lawns and gardens that takes time to fix:
There are times we have to replant grass or a tree or something, and when you replace vegetation, it’s not going to have the same luster as it would have had for a long time before that.