Retiring
LaJoie announces in a memo that he is retiring as CTO effective December 31st:
As many of you know, I have been planning for quite some time to retire at the end of this year, after 21 years with TWC and following my 60th birthday. Recent events have made this decision more complicated, but after careful consideration, I intend to stay with that plan.
Hamid Heidary will lead TechNO as a consultant as LaJoie transitions duties.
Britt announces retirement
Britt announces he will retire as TWC CEO at the end of the year at age 64. He will be succeeded by Robert D. Marcus, 48. Marcus says his priorities will include focusing on residential subscriptions and customer service:
We’ve got to develop a level of emotional connection with our customers.