The Company’s iTunes and App stores are offline for more than eight hours due to a DNS (doman name service) error. During this time customers worldwide are not able to buy or download items. Service for the iBooks Store also was interrupted. A timeline on Apple’s page said the outage started before 5 a.m. Access issues for users of iCloud Mail and other cloud services lasted about four hours, according to the timeline.
We apologize to our customers experiencing problems with iTunes and other services this morning. The cause was an internal DNS error at Apple. We’re working to make all of the services available to customers as soon as possible, and we thank everyone for their patience.